24 Hour Response
In the event in any type of machine fault or breakdown we will ensure technical assistance is no more than 24 hours away from solving the problem at hand. Not only do we ensure 100% working order of machines on each site service but our scheduled maintenance programme highlights potential issues before a machine falls out of service. Uniformed stocking techniques ensure products vend correctly every time and weekly co-ex cleans so all hot drinks machines keep high quality coffee flowing the way it’s supposed to.
Free installation and Servicing
After our initial site visit we’ll send across a full breakdown of machine sizing, models and pictures of the exact machines best suited for your needs. Whether a single stand alone chilled drinks vendor or a complete refreshment station comprising of up to 4 machines, we run through the same programme on every installation so everyone involved understands the process. We’ll work with you to understand quieter staffing periods for installations or even manage the process overnight or through the weekend where needed.
Free Weekly Site Visits
What is the point in having a machine that’s constantly low on stock and refreshment options? Or worse still out of service?! As mentioned before our data feedback given direct from each machine allows us to fully communicate to our service teams exactly what each machine requires. Without fail, and 100% trackable, we will visit our site once per week to replenish, clean, maintain and optimise it’s usage. From tailor built payment methods to handling change our service needs to work efficiently. Our service teams are highly motivated and are more than happy to give feedback on any questions you may have regarding our servicing. In sites with high footfall it’s not unusual for us to visit multiple times per week.
Honest expert Advice
We’ve learnt that to give our best ideas and advice we need to listen. This is what has developed long standing relationships with our ever growing client base. It’s not just about listening to Heads of Organisations or CEOs, but everyone that makes that company work. Without this aspect we are shooting in the dark so before we talk about what we do, we’ll understand you first. We talk to staff on walk-arounds and build up an accurate profile. We can even run surveys and campaigns digitally to get a more in depth idea of what people need from coffee types to fresh food.
High Quality Products
From Smoothies, Juices and Cold Brew Coffee to traditional vending brands, we only stock the highest quality products throughout each of our machines. We want our products to sell and that only happens if we stock well known, trustworthy brands at competitive and affordable prices. We endeavour to understand our clients taste preferences from the very start and do all we can to provide the highest quality service 24/7.
End-to-End Transparency
We understand structure and how essential a trustworthy and organised service is to any type of business - so we are just that! Using date fed back to us from our machines we can prioritise site filling and optimise route planning so machines stay fuller for longer. Where required, telemetry allows for a check-in function giving a time and date stamped records of restocks and service visits. In the event you feel like you might have missed us we can instantly update you with the last restock visit details and inform you when your machine is next due to be serviced.
Total Control over how we work together…
Zero
We provide state-of-the-art vending machines at your place of business, at zero cost to you. With free installation, free servicing and free weekly site visits, it’s no wonder that our clients rave about getting a Love Bite!
Suitable For - companies wanting a Zero hassle service. If the focus is offering your staff health and wellbeing benefits.
Diet
We can lease the hardware on fixed term contracts; installing the vending machines at your place of business, servicing and arranging site visits at your convenience.
This solution gives you more control, freedom and commercial opportunities.
Suitable For - Small-medium businesses with good number of staff, looking to add value to your business.
Full Fat
We can sell you everything, from the machines to the contents and then help you run a business within your business.
Suitable For - consumer businesses like gyms, retail and other high footfall areas.
Whether you want to offer high quality coffee pick-me-ups, quick snack power-ups or fresh healthy choices for sustained energy boosts, our range of vending machines and product options has got your back!
MULTI-SKILLED SERVICE TECHNICIANS
Ongoing training completed with internal staff feedback ensures any problems we have faced previously are shared throughout our company, streamlining how we deal with potential technical issues or breakdowns. Each service technician will arrive with a strong know-how and 9 times out of 10 would have dealt with and solved the problem before. If the issue at hand is more serious our technical back up via phone or internal messaging system will help aid in diagnosing faults. We will always be honest and tell you exactly why a machine may have come offline, and more importantly how quickly we will have it working again for you. All replacement parts, maintenance and technical servicing is included at zero cost throughout our working relationship with you.
Get a love bite!
Contact us to talk about your vending needs - we’d love to have a chat.